The following process walkthrough describes step-by-step how x:akta can help an ISP upgrade a customer service from broadband to triple play.
This involves customer requests, qualification checks, customer care notification, parameter generation and service activation.
|1. A request comes in to upgrade a customer from Broadband Internet service to Triple Play.|
|2. A check is made in x:akta if the equipment at the customer's location is equipped for Triple Play|
|3. x:akta verifies with an address database if the customer is withing the required range from an access point. Customer Care is notified that the service is ready to be upgraded.|
|4. The customer is notified that the service is ready to be upgraded to Triple Play.|
|5. Parameters are generated in x:akta for the equipment at the customer's location. The parameters are then passed to the specified equipment for activation.|
|6. After the service has been validated, the work order is complete. The revised customer details are sent to the billing system.|