Use case: Managing network faults

The following process walkthrough describes step-by-step how x:akta can help a Carrier's Carrier handling network faults.

This involves fault location, affected customer handling, planning, rerouting, report generation, maintenance support and customer care support.

1 1. A network failure alarm is received from a Fault Management system.
Step 2 2. The root cause of the fault is identified in x:akta.
Step 3 3. A report of affected customers is generated by x:akta. The results are automatically sent to Customer Care.
Step 4 4. Customer Care informs the affected customers about the fault.
Step 5 5. Rerouting of customers are prepared according to their Service Level Agreements (SLA). This is done using the x:akta rerouting tools. An automated report is generated for Operations & Maintenance (O&M).
Step 6 6. An engineer reroutes the customers utilizing x:akta automated processes.
Step 7 7. x:akta generates reports to technicians on site, e.g. ODF or DDF patching reports, power distribution reports and engineering drawings.
Step 8 8. Engineers carry out the required work on site, using the specifications from x:akta.
Step 9 9. Rerouting of customers back to their original states is prepared in x:akta when the field work has been validated. The resulting output is then passed on to O&M.
Step 10 10. An engineer reroutes the customers back, using x:akta.
Step 11 11. Customer Care informs the affected customers that the fault has been corrected.
Step 12 12. The work order is completed.

Other x:akta use cases

Site integration | Installing new equipment | Managing network faults | Provide end-to-end connectivity in a multi-vendor network | Upgrading a customer service | Expanding a network | Customer connection design | Affected customers | Traffic diversion | Network design | Circuit design | Base station provisioning | RNC area parameter generation | Fiber planning & inventory, 3rd party integration | Flow-through provisioning & activation