The following process walkthrough describes step-by-step how x:akta can help a Carrier's Carrier handling network faults.
This involves fault location, affected customer handling, planning, rerouting, report generation, maintenance support and customer care support.
|1. A network failure alarm is received from a Fault Management system.|
|2. The root cause of the fault is identified in x:akta.|
|3. A report of affected customers is generated by x:akta. The results are automatically sent to Customer Care.|
|4. Customer Care informs the affected customers about the fault.|
|5. Rerouting of customers are prepared according to their Service Level Agreements (SLA). This is done using the x:akta rerouting tools. An automated report is generated for Operations & Maintenance (O&M).|
|6. An engineer reroutes the customers utilizing x:akta automated processes.|
|7. x:akta generates reports to technicians on site, e.g. ODF or DDF patching reports, power distribution reports and engineering drawings.|
|8. Engineers carry out the required work on site, using the specifications from x:akta.|
|9. Rerouting of customers back to their original states is prepared in x:akta when the field work has been validated. The resulting output is then passed on to O&M.|
|10. An engineer reroutes the customers back, using x:akta.|
|11. Customer Care informs the affected customers that the fault has been corrected.|
|12. The work order is completed.|